FAQ for the registration
How can I sign up to volunteer?
All registrations are handled through the official volunteer platform, where the entire volunteer scheduling process takes place. Therefore, you can only be considered as a volunteer if you register on the official plattform.
I don’t have an email address. How can I still sign up?
A valid email address is required for registration. Without one, you unfortunately cannot sign up or volunteer at the IIHF World Championship 2027.
I made a mistake when entering my information on the application form. How can I correct it?
You cannot change your information online after submission. Please send us an email at [email protected], and we’ll update your information for you. To help us identify you correctly, please include your full name, date of birth, and a brief description of the change you’d like to make.
We are a family/married couple and share a single email address. How can we still sign up?
Create a separate email address for each family member and use it to set up an individual account on the official volunteer plattform; this will allow each person to sign up individually. Important: These email accounts must be checked regularly, as all communication takes place via email.
Is there a minimum age requirement to participate as a volunteer?
Yes. Volunteers must be at least 18 years old as of the cutoff date of May 1, 2027.
Is there a minimum commitment period?
Yes, it is 7 days. Those who are available for a longer period will be given preference during the selection process.
In addition, we require:
• Attendance at the kick-off meeting (date to be announced later)
• Participation in training sessions (depending on needs and assignment area)
• Knowledge of German is mandatory; English is a plus and relevant for some positions
• Experience with sports or other events is a plus
Can I choose which tasks I’d like to take on?
When you register, you can list three preferred areas of work, which we’ll try to accommodate if possible. However, since some areas are in much higher demand than others, we can’t guarantee that your first choice will be fulfilled.
Can I apply to be a volunteer if I don’t live in Germany?
Yes, applications from abroad are expressly welcome. However, you’ll be responsible for your own travel and lodging expenses. Very good German language skills are also required; English is an advantage.
Can I volunteer if I have special needs?
Yes, absolutely. We warmly welcome people with special needs as volunteers. If you need help figuring out which volunteer roles are right for you, please feel free to contact us at [email protected].
Can I volunteer in both Düsseldorf and Mannheim?
Generally, yes. We plan as flexibly as possible and try to accommodate all volunteer preferences. Please indicate your preferences directly when you register.
Are volunteers also being sought for Gelsenkirchen?
Yes, we are also looking for volunteers for Gelsenkirchen. However, registration will not open until a later date. Please keep in mind that Gelsenkirchen is just one game.
When will I find out if I’ve been selected?
We expect to let you know by the end of 2026 whether you’ve been selected as a volunteer for the IIHF World Championship 2027. This will give you plenty of time to plan your volunteer assignment and travel arrangements well in advance.
The detailed schedule, including your assignment area and specific work times, will be provided at a later date. We’ll notify you of this in a timely manner via email.
What happens if my availability changes?
The availability you provided during registration forms the basis for our scheduling. Therefore, please keep these days free for your volunteer assignment as much as possible.
If your availability changes later on, please let us know as soon as possible by emailing [email protected].
All registrations are handled through the official volunteer platform, where the entire volunteer scheduling process takes place. Therefore, you can only be considered as a volunteer if you register on the official plattform.
I don’t have an email address. How can I still sign up?
A valid email address is required for registration. Without one, you unfortunately cannot sign up or volunteer at the IIHF World Championship 2027.
I made a mistake when entering my information on the application form. How can I correct it?
You cannot change your information online after submission. Please send us an email at [email protected], and we’ll update your information for you. To help us identify you correctly, please include your full name, date of birth, and a brief description of the change you’d like to make.
We are a family/married couple and share a single email address. How can we still sign up?
Create a separate email address for each family member and use it to set up an individual account on the official volunteer plattform; this will allow each person to sign up individually. Important: These email accounts must be checked regularly, as all communication takes place via email.
Is there a minimum age requirement to participate as a volunteer?
Yes. Volunteers must be at least 18 years old as of the cutoff date of May 1, 2027.
Is there a minimum commitment period?
Yes, it is 7 days. Those who are available for a longer period will be given preference during the selection process.
In addition, we require:
• Attendance at the kick-off meeting (date to be announced later)
• Participation in training sessions (depending on needs and assignment area)
• Knowledge of German is mandatory; English is a plus and relevant for some positions
• Experience with sports or other events is a plus
Can I choose which tasks I’d like to take on?
When you register, you can list three preferred areas of work, which we’ll try to accommodate if possible. However, since some areas are in much higher demand than others, we can’t guarantee that your first choice will be fulfilled.
Can I apply to be a volunteer if I don’t live in Germany?
Yes, applications from abroad are expressly welcome. However, you’ll be responsible for your own travel and lodging expenses. Very good German language skills are also required; English is an advantage.
Can I volunteer if I have special needs?
Yes, absolutely. We warmly welcome people with special needs as volunteers. If you need help figuring out which volunteer roles are right for you, please feel free to contact us at [email protected].
Can I volunteer in both Düsseldorf and Mannheim?
Generally, yes. We plan as flexibly as possible and try to accommodate all volunteer preferences. Please indicate your preferences directly when you register.
Are volunteers also being sought for Gelsenkirchen?
Yes, we are also looking for volunteers for Gelsenkirchen. However, registration will not open until a later date. Please keep in mind that Gelsenkirchen is just one game.
When will I find out if I’ve been selected?
We expect to let you know by the end of 2026 whether you’ve been selected as a volunteer for the IIHF World Championship 2027. This will give you plenty of time to plan your volunteer assignment and travel arrangements well in advance.
The detailed schedule, including your assignment area and specific work times, will be provided at a later date. We’ll notify you of this in a timely manner via email.
What happens if my availability changes?
The availability you provided during registration forms the basis for our scheduling. Therefore, please keep these days free for your volunteer assignment as much as possible.
If your availability changes later on, please let us know as soon as possible by emailing [email protected].