TICKETS PRIORITY PURCHASE DRAW FAQ

Question: Where and when will the 2024 IIHF Ice Hockey World Championship be held?
Answer: The 2024 IIHF Ice Hockey World Championship will be held in the Czech Republic (Czechia), in Prague and Ostrava, from 10 to 26 May 2024.
 
Question: Where will the Czech team play its games?
Answer: The Czech team will play all of its games in Prague at the Prague Arena in Libeň (Českomoravská 2345/17a, 190 00 Prague 9).
 
Question: Which teams will play in the same Group as the Czech team?
Answer: Group A will consist of Canada (CAN), Finland (FIN), Switzerland (SUI), Denmark (DEN), Norway (NOR), Austria (AUT), and Great Britain (GBR).
 
Question: What is the tickets priority purchase draw about?
Answer: As part of the draw competition, every participant who registers will have the chance to be the first to purchase tickets for the 2024 IIHF WM. The winners will be able to choose from daily ticket packages for all playing days of the main part of the event played in Prague and Ostrava.

Participants may enter the draw for each preferred game day to win the opportunity to purchase tickets for multiple days and will be informed of the results via e-mail. Up to six (6) ticket packages may be purchased for each game day. Participants will be divided into different draw groups (by playing days) according to which playing days they have chosen as their preferred days. The organizer reserves the right to determine the number of tickets in individual drawing baskets.

Question: Do I need to have an account with Ticketportal before registering for the draw?
Answer: Yes, it is necessary to create an account with Ticketportal before registering for the competition.
 
Question: Why are tickets sold through a draw?
Answer: The demand for the 2024 IIHF Ice Hockey World Championship, and especially for the games featuring Czechia and Slovakia, is very high. With this tool, it is guaranteed that every person interested in tickets has an equal chance to get them.
 
Question: How many games does the daily ticket / package include?
Answer: A day ticket covers two to three games depending on the schedule. The 2024 IIHF WM Game Schedule will be released in September 2023.
 
Question: Who can participate in the tickets priority purchase draw?
Answer: Anyone over the age of 18 can participate in the draw. Foreign participants are also eligible.
 
Question: When can I register for the draw, and when will the draw take place?
Answer: Registration for the draw takes place from 20 July 2023 to 15 September 2023 until 23:59 CET. The draw will take place between 18 September 2023 and 24 September 2023.
 
Question: How many times I can register?
Answer: Each participant of the draw can register only once and under one e-mail address. If the participant registers more than once, even due to an error in the original registration, only the most recent registration will be included in the draw.
 
Question: If I win the draw, how many tickets can I buy at once?
Answer: Participants can purchase up to six (6) daily tickets for a given game day per winning link.
 
Question: What are the odds of me winning?
Answer: The probability of winning depends on the number of applicants. If the number of applicants for the same game day is high, then the chance of winning is lower. If there are a lower number of applicants, the chance of winning increases.
 
 
Question: How will I be notified if I win?
Answer: Everyone who is successfully drawn will be sent an e-mail with more information about how to proceed.
 
Question: What are the ticket categories?
Answer: In Prague, there are 3 price categories. Specifically, they are 1st category (1st floor), 2nd category (4th floor), and 3rd category (top rows on the 4th floor). In Ostrava, there are 2 price categories, the 1st category and 2nd category (corner sectors of the Ostrava Arena).
 
Question: Can I choose my specific seats?
Answer: Yes. Each winner will be able to choose their own seats from what is available on the seating plan in accordance with the price category of the ticket.
 
Question: What payment methods are available?
Answer: Only online payments will be available.
 
Question: How and when will I receive my tickets?
Answer: After payment, the tickets will be delivered to the e-mail address with which you signed up for online ticketing.
 
Question: Can I also win the opportunity to buy tickets for individual games?
Answer: No. Only the opportunity to purchase day tickets for all games played on that day can be won in this draw, as will be the case in the first sales phase, which will follow after the end of the ticket draw.
 
Question: If I don't win the draw, is there a chance to buy tickets for the Czechia games at a later stage?
Answer: Only limited ticket capacities will be allocated to the draw. Daily tickets for Czechia’s games will also be available during the next phase of sales.
 
Question: Can I return or exchange tickets?
Answer: Tickets cannot be returned or exchanged.
 
Question: Can I resell my tickets?
Answer: Any resale of tickets is strictly prohibited and is a violation of the terms and conditions to which buyers agree by making a purchase.
 
Question: Can I buy tickets as a gift?
Answer: Yes. The tickets are not assigned by name.
 
Question: I won a chance to buy tickets in a draw, but I can't buy them. What should I do?
Answer: You are under no obligation to use your right to pre-purchase tickets that you have won in the draw. However, any forwarding, reselling, or sharing of the winning code is strictly prohibited.
 
Question: Is there a special ticket category for children?
Answer: No. All tickets are the same.
 
Question: If I have any questions about the draw, who can I contact?
Answer: You can send your questions by e-mail to [email protected]