FAQ for the work
Will I be paid for my work?
Volunteering is a voluntary commitment and is not financially compensated. The event’s Organizing Committee provides volunteers with the following benefits for the duration of their assignment:
Volunteers are responsible for their own travel and lodging expenses; unfortunately, the organizing committee cannot reimburse these costs. If you have any questions about travel or lodging, feel free to contact us at any time at [email protected].
How long does a shift last each day?
The duration of your shift depends on your assignment area and the daily schedule. You’ll receive the specific shift times with your personal schedule. Please note that, depending on your assignment area, shifts may also take place early in the morning or in the evening, and these may be shorter or longer.
Working hours: Please be aware that late evening shifts are possible during your work at the IIHF WM 2027.
Will I be provided with meals on my volunteer days?
Yes, free meals are provided on your volunteer days. At our exclusive Home of Volunteers, drinks and a selection of light snacks are available throughout the day. Depending on your assignment, a hot meal is served for lunch and/or dinner.
Can I watch ice hockey games as a volunteer?
Tickets are allocated based on availability and arena capacity. However, every volunteer receives at least one ticket.
Do I need a smartphone for my assignment?
Yes, a smartphone is absolutely necessary for your assignment, since most communication before and during the event will take place via it.
What if I need to cancel my volunteer assignment or am unable to attend?
Please let us know as soon as possible so we can find a replacement in time. You cannot cancel your registration via the volunteer platform—in this case, please email us directly at [email protected].
How am I insured as a volunteer during my assignment?
All volunteers must have accident insurance, either through a private policy or through their employer. All volunteers are also insured by the Organizing Committee of the IIHF World Championship 2027 against liability claims (toward third parties).
Is there parking available at the assignment locations?
No, since parking around the stadiums is very limited, all volunteers are asked to use public transportation to get to their assignments.
What else should you keep in mind during the assignment?
Intoxicants: The consumption of alcohol and other substances is not permitted during assignments. Smoking is limited to work breaks.
Accreditation: Accreditation must be worn visibly throughout the entire assignment. It is personal and may not be transferred to others. In the event of misuse, it will be revoked immediately, and the person in question will be barred from any further volunteer activities. Access to the accreditation zones is permitted exclusively during working hours. Volunteers should not remain in the arena during their free time or on days off. The accreditation is not a ticket but a work pass and does not entitle the holder to a seat or standing room in the arena.
Interaction with Official Participants: All volunteers must behave considerately toward official tournament participants, particularly players and staff members, as well as VIPs and officials. Beyond work-related interactions, volunteers must refrain from taking selfies or requesting autographs while on duty and while wearing volunteer attire. The privacy of all involved must be respected.
Appearance: To ensure the IIHF World Championship 2027 conveys a positive image, we ask all volunteers to maintain a neat and professional appearance and to treat visitors and guests with friendliness.
Smartphone Use: Personal cell phone use during the event must be kept to a minimum.
Social Media: Posting photos of the event, VIPs, and/or officials is strictly prohibited.
Volunteering is a voluntary commitment and is not financially compensated. The event’s Organizing Committee provides volunteers with the following benefits for the duration of their assignment:
- Meals during the assignment
- Volunteer attire for the assignment (can be taken home afterwards)
- Volunteer certificate
Volunteers are responsible for their own travel and lodging expenses; unfortunately, the organizing committee cannot reimburse these costs. If you have any questions about travel or lodging, feel free to contact us at any time at [email protected].
How long does a shift last each day?
The duration of your shift depends on your assignment area and the daily schedule. You’ll receive the specific shift times with your personal schedule. Please note that, depending on your assignment area, shifts may also take place early in the morning or in the evening, and these may be shorter or longer.
Working hours: Please be aware that late evening shifts are possible during your work at the IIHF WM 2027.
Will I be provided with meals on my volunteer days?
Yes, free meals are provided on your volunteer days. At our exclusive Home of Volunteers, drinks and a selection of light snacks are available throughout the day. Depending on your assignment, a hot meal is served for lunch and/or dinner.
Can I watch ice hockey games as a volunteer?
Tickets are allocated based on availability and arena capacity. However, every volunteer receives at least one ticket.
Do I need a smartphone for my assignment?
Yes, a smartphone is absolutely necessary for your assignment, since most communication before and during the event will take place via it.
What if I need to cancel my volunteer assignment or am unable to attend?
Please let us know as soon as possible so we can find a replacement in time. You cannot cancel your registration via the volunteer platform—in this case, please email us directly at [email protected].
How am I insured as a volunteer during my assignment?
All volunteers must have accident insurance, either through a private policy or through their employer. All volunteers are also insured by the Organizing Committee of the IIHF World Championship 2027 against liability claims (toward third parties).
Is there parking available at the assignment locations?
No, since parking around the stadiums is very limited, all volunteers are asked to use public transportation to get to their assignments.
What else should you keep in mind during the assignment?
Intoxicants: The consumption of alcohol and other substances is not permitted during assignments. Smoking is limited to work breaks.
Accreditation: Accreditation must be worn visibly throughout the entire assignment. It is personal and may not be transferred to others. In the event of misuse, it will be revoked immediately, and the person in question will be barred from any further volunteer activities. Access to the accreditation zones is permitted exclusively during working hours. Volunteers should not remain in the arena during their free time or on days off. The accreditation is not a ticket but a work pass and does not entitle the holder to a seat or standing room in the arena.
Interaction with Official Participants: All volunteers must behave considerately toward official tournament participants, particularly players and staff members, as well as VIPs and officials. Beyond work-related interactions, volunteers must refrain from taking selfies or requesting autographs while on duty and while wearing volunteer attire. The privacy of all involved must be respected.
Appearance: To ensure the IIHF World Championship 2027 conveys a positive image, we ask all volunteers to maintain a neat and professional appearance and to treat visitors and guests with friendliness.
Smartphone Use: Personal cell phone use during the event must be kept to a minimum.
Social Media: Posting photos of the event, VIPs, and/or officials is strictly prohibited.