It was meant to be an amazing ice hockey celebration. Preparations were in high gear and the demand for tickets was enormous. However, the high hopes of the organizers of the 2020 IIHF Ice Hockey World Championship in Zurich and Lausanne were quickly thwarted by the coronavirus. Now, of all days, the major refund process will begin on the originally scheduled opening day.
“The ticket buyers will receive a full refund of the ticket price,” said Gian Gilli, Head of the Organizing Committee. In the past few weeks, the Committee together with Ticketcorner worked out the details of the reimbursement.
“The customers do not have return the tickets they purchased,” Gilli continued, “because of the significant percentage of buyers abroad and the current mailing restrictions, we decided to make the process as simple as possible for the ticket buyers. This is why the ticket price will be reimbursed directly to the original buyer.”
Approximately 300,000 tickets in 51 countries are involved
“This is probably the largest refund effort in Switzerland’s event industry,” said Andreas Angehrn, CEO of Ticketcorner. “We have been working non-stop for weeks to make sure that all processes will run smoothly. We should have all the necessary information to start the refund by mid-June. We ask for patience and understanding as the reimbursement of approximately 300,000 tickets in 51 different countries will take longer than usual.”
All ticket buyers who purchased their tickets via the official sales channels (Ticketcorner and event organizers) have received an e-mail with the details of the process. Those who purchased their tickets through another channel will have to contact the respective seller.
Further information is available here.